SIXTEEN. When you lose, don't lose t he lesson.

SEVENTEEN. Remember the three R's: Respect for self; Respect for others; and responsibility for all your actions.

EIGHTEEN. Don't let a little dispute injure a great friendship.

NINETEEN. When you realize you've made a mistake, take immediate steps to correct it.

TWENTY. Smile when picking up the phone. The caller will hear it in your voice. &nbs p;

TWENTY-ONE. Spend some time alone.